Need help?

FAQ


Blog

Most frequently asked questions

How do I verify my private account?
How do I verify my private account?

How do I verify my company/organisation account?
How do I verify my company/organisation account?

Verification of organiser profile

How do I verify my private account?
How do I verify my private account?

When is profile verification required?
When is profile verification required?

Do I need to send a photo/scan of my ID during verification?
Do I need to send a photo/scan of my ID during verification?

What documents do I need to send during profile verification?
What documents do I need to send during profile verification?

Problems with verification transfers - how do I solve them?
Problems with verification transfers - how do I solve them?

Can I verify my profile with a foreign transfer?
Can I verify my profile with a foreign transfer?

How long does it take for a verification transfer to post?
How long does it take for a verification transfer to post?

Authentication code problems - how to solve them?
Authentication code problems - how to solve them?

The codes are automatic messages. Each code is only valid for 5 minutes after it has been generated in our system, so if this time has already expired, you must repeat the action on our website and generate a new code. In addition, each time a code is generated, the previously submitted code is deactivated. Therefore, if verification attempts have been made several times, please ensure that the code you enter is from the last message received.

If you receive codes in an e-mail message, check all your mail folders carefully in the first instance - including your SPAM folder. Also make sure that your mailbox is not overflowing. If you find a message with a code in the SPAM folder, mark it as a safe message so that the problem does not occur again in the future.

It also happens that some mail servers queue messages to free accounts, so they come with a certain delay (especially on Onet and Interia). This in turn causes our verification codes to become deactivated. In such a situation, we suggest changing the authorisation method to SMS.

The authorisation method can be changed in the "Settings" tab -> "Limits and authentication" -> "Authentication method" -> "SMS message" (alternatively, if you have problems receiving codes sent in SMS - change the authorisation method to e-mail).



PEP - what does it mean?
PEP - what does it mean?

What should you do if you have mistakenly ticked the PEP declaration?
What should you do if you have mistakenly ticked the PEP declaration?

General

Setting up the drop

Edit drop

Verification of the organisation's profile

How do I verify my company/organisation account?
How do I verify my company/organisation account?

What documents will I need to verify my company/organisation's profile?
What documents will I need to verify my company/organisation's profile?

Drop-off management

Additional features

Verification of the drop

How to verify the description of the drop?
How to verify the description of the drop?

Completion of the drop

For the organisers

Withdrawal of funds

For supporters

Other

Other

Other

Other

Other

Other

Other

Tax deduction

How do I download a summary of my donations to Zrzutka.pl (e.g. for my PIT return)?
How do I download a summary of my donations to Zrzutka.pl (e.g. for my PIT return)?
If you donated to organisations engaged in socially useful activities, you can take advantage of the relief and pay less tax. In order to account for the donation you made in your tax return, all you need is an acknowledgment of the donation. Enter your email address and we will send you a summary of your past donations. Learn more
Generate your annual statement of donations

Are you looking for a fundraiser?

No answer to your question above?

Log in to write to us via the contact form.